WebMeasure of performance in meeting CSG timeframes for the connection of new services. 9 KPI 4. Measure of performance in meeting CSG timeframes for the restoration of services. 12 KPI 5. Measure of performance in meeting appointments with customers. 17 KPI 6. Measure of performance in decisions and payments for CSG compensation. 18 KPI 7. WebCustomer Service Guarantee. 3.Exemptions from the CSG Standard. 4. CSG compensation payments. 5.Extreme cases of failure to meet the CSG time frames. Measure of extreme cases of failure. Priority assistance. 1. Telstra s performance. 2. Other service providers offering priority assistance services.
Telecommunications Performance Data - June 2011 Quarter
WebCSG timeframes still apply to the reseller with no extra “component” fitted on. Compensation or damages payable by the 3rd Party Carrier for missing CSG timeframes would be a matter of agreement between VicTrack and the 3rd Party Carrier. – Refer to the “Consumer Protection WebMay 4, 2024 CSG Law Alert: NJ Governor's Executive Order 136 Tolls Timeframes for DEP Review & Extends Filing Deadlines. On May 2, 2024 Governor Murphy signed Executive Order No. 136 tolling several timeframes administered by DEP, as well as extending certain filing deadlines.. Beginning on March 9, 2024, all timeframes governing public notice, … incc ademi
Telecommunications Customer Service Guarantee (CSG) …
WebThe objective that the licensee must set maximum timeframes for connection of an STS at a residence of a priority customer where there are no existing STSs (whether supplied by … Webrepairs are delayed beyond the maximum CSG timeframes or if we fail to keep an appointment. Eligible CSG entitlements will automatically be credited to your account in accordance with the CSG Standard in the following circumstances: Customer Service delayed Compensation for first 5 working days (per working day) Compensation after first 5 The CSG Standard sets maximum timeframes (known as "performance standards") for CSPs to connect a standard telephone service, repair faults or service difficulties and attend appointments with customers. The timeframes vary depending on whether the customer's premises is located in an urban, rural or remote area. incc 5